Last weekend I was invited to speak at Think Visibility in Leeds. It was a packed house for what was pre-dominantly an SEO conference, but also included sessions on PR and social media. My talk was based on our Social Media White Paper and how our team uses blogs, forums, video and platforms like Twitter and our Facebook Page to have a dialogue with, service and support our customers. I feel any presentation at an event like Think Visibility should have some take-aways,