Something very cool has happened. The folks at Harvard Business Review have accepted and published our article about the concepts in Empowered . This article is a great introduction to the ideas in Empowered. It talks about how empowered customers place demands on companies, and how it takes empowered employees - highly empowered and resourceful operatives, or HEROes - to fight back. It's a nice introduction to the HERO Compact between HEROes, IT, and Management, as well.