

News Archive
March 2012
February 2012
January 2012
December 2011
November 2011
October 2011
September 2011
August 2011
July 2011
June 2011
May 2011
April 2011
March 2011
February 2011
January 2011
December 2010
November 2010
October 2010
September 2010
August 2010
July 2010
June 2010
May 2010
April 2010
March 2010
February 2010
January 2010
December 2009
November 2009
October 2009
September 2009
August 2009
July 2009
June 2009
May 2009
April 2009
March 2009
February 2009
December 2008
November 2008
October 2008
September 2008
August 2008
July 2008
June 2008
May 2008
April 2008
March 2008
February 2008
January 2008
December 2007
November 2007
October 2007
September 2007
August 2007
July 2007
June 2007
May 2007
April 2007
March 2007
February 2007
People You Know Influential, Social Media Isn’t, in Purchase Decisions
February 22, 2010, 11:18 am
People may be more honest on Facebook these days, but we still don’t trust them. MediaPost reports that an ARAnet study shows social media and search engine recommendations coming out tied among the general population—but search engine recommendations leap out in front among affluent (>$75,000/yr—49%) and younger adults (25-34—50% vs. 31% for social media).
However, the general consensus was that personal advice from friends or family members was tops, with 59% rating it as important in influencing their buying decisions. But to me, that sounds like a completely different dynamic—are we supposed to be measuring the influence of people we know vs. strangers vs. corporate messages, or are we measuring what medium is more influential? If your mom delivers her advice via your Facebook wall, are you less likely to take it than if she told you in a phone call? Is it surprising that most people trust people they know, who know them and their preferences, than random strangers on search engines or social networks?
Maybe the medium isn’t the message.
The full breakdown, however, does show an interesting breakdown among the information from people we don’t know (and from corporate sources):
Overall, most people participating in the survey — 59% — choose personal advice from friends or family members; followed by TV news or other broadcasts at 40%; search engines Google, Bing, Yahoo or Ask at 39%; TV ads, 36%; articles in newspapers or magazines, 33%; newspapers or magazines ads, 31%; online articles, 28%; and radio news or other broadcasts ads, 25%.
The remainder of the breakdown follows. Direct mail came in at 24%; radio ads, 20%; emails from retailers or manufacturers, 20%; online ads, 19%; messages or posts on social media, such as Facebook, Twitter, LinkedIn or MySpace, 18 percent; and billboards, 15%.
Also note that the younger segment found social media to be far more influential than the general population did—31% vs. 18%. They also liked corporate information more: 32% (vs 20% for all respondents) appreciated information in emails from retailers or manufacturers, and 30% believed online ads were influential.
So really, what we’re saying is that younger people on the Internet are more influenced by random strangers and advertising.
What do you think? Is it the source of information or the medium used to convey it that has more influence here?
Join the Marketing Pilgrim Facebook Community





